We understand that from time to time you may wish to return a product to us.
Please find below details on our 30-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, and otherwise in a condition enabling us to sell the product as new;
(c) Items that have been soldered or modified, and the fault could have been detected before soldering or modification will not be covered.
Where a fault could not have been detected prior to soldering MakeItBuildIt may accept a return, where the fault is in our estimation unlikley to have been caused by any soldering or modification undertaken by yourself.
If you are concerned that you may damage an item during soldering, please use our soldering service.
(d) Damage caused by misuse of the item is not covered. Examples include:
An ESC rated for a given number of amps run on a setup known to draw more than this amperage.
Any items shorted or powered at the wrong polarity.
Video transmitters powered on without a suitable grounding antenna.
(e) Items damaged through voltage spikes where the correct protection has not been provided, appropriate capacitors on esc/power board for example.
If you have an item that is faulty, please contact us and do not try to repair/open the item, as this will invalidate your warranty.
If the item returned is unused and in re-saleable condition we will issue either a refund or an exchange of the product.
If the product is returned for being faulty, MakeItBuildIt will review the condition of the product upon return. if the product is found to be a manufactures fault and not through use/misuse, MakeItBuildIt will replace or refund the item if it is no longer in production or a suitable alternative is not available.
Please raise an online returns request no later than within 30-days after receipt of the product.
Once MakeItBuildIt have been informed of the return it is your responsibility to return the item to MakeItBuildIt, we advice using a tracked shipping service. A tracking number or postal confirmation must be provided to MakeItBuildIt no later than 7 days after the return has been accepted. MakeItBuildIt will not accept liability for any items lost in shipping.
Any item returned will be subject to testing before any refund/exchange can be issued. MakeItBuildIt will always attempt to do this in a timely manner.
If the Item is found to be damaged in use or misuse, then refunds/exchanges will not be given.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product);
(a) we will not refund or exchange the product
(b) we may retain the returned product until you pay any additional amount we may charge for redelivery of the returned product.
Flight controllers or other items that require soldering can be damaged during installation. Please test connection to software and other functions as much as possible prior to soldering. Once soldered, it cannot be considered Dead On Arrival